Guest information

COVID 19 In-Room information

Fire Safety

Please take time to familiarise yourself with the fire safety procedure displayed in your room.

Detection of Fire – should you discover a fire please raise the alarm.  Fire call points are strategically situated around the hotel.  Press the ‘black spot’ marked between the arrows and the alarm will be activated (a continuous ringing sound). 

Fire extinguishers can also be found in the corridors, please use them if it is safe to attempt to fight the fire, if not, please evacuate the building. 

If you are unable to leave your room please close the door, but do not lock it. Open a window and attract attention.

Emergency meeting point – Should there be an emergency, you will hear a continuous ringing sound.  If it is safe to do so, please evacuate your room via the emergency exit routes posted or via the main stairwell and leave the building via the main door. Please congregate on the pavement in front of the customer car park.

We would ask all guests to familiarise themselves with the FIRE EXITS within the building.

Ground Floor:   1. Front door

2. Rear door at the rear of the large dining room

3. Door next to the gent’s cloakroom

First Floor:        1. Through door between rooms 12 and 22 and down back stairs and through rear exit

2. Through door at end of corridor between rooms 25 & 26

3. Via the main stairs to the front door

A fire alarm test is carried out every Monday morning at 11.00 am

Smoking & Vaping – Virginia Court Hotel is a strictly non-smoking and non – vaping building.

Anyone found to be smoking in their room will be asked to leave immediately and full payment for their entire booking will be charged to their credit/debit cardplus the cost of any professional cleaning required.  It may sound harsh but for the benefit of all concerned, we will strictly adhere to this policy. You are welcome to smoke outside in the garden area where cigarette bins are provided.

To minimise risk of fire please do not leave mobile phones / electric devises to charge overnight or unattended in rooms. Do not place clothes over the room radiators (expect for the bathroom heated towel radiators)

Miscellaneous

Car Parking – guests may park their vehicles in our car park, spaces are not allocated but we ask you to be considerate to other drivers. The hotel does not accept responsibility for loss of, or damage to vehicles and/or their contents.

Keys – you have two keys; the traditional door key is for the front door and the other more angular key is for your room. Please always keep your keys with you. If you are in room 3 or 7 the bronze key is for the front door and the silver for your door.

Naturally, you are free to come and go as you wish, but please consider other guests who may be sleeping when you return from a night on the Cromer tiles! Please ensure the front door is closed after you (Do NOT set the snip) and in the interests of security, please do not prop any door open or let anyone else into the building unless you know who they are.  If they are hotel guests, they will also have a set of keys.

Extra keys are available on request however, lost keys will be charged at replacement cost. (Please note there are more than 30 front door keys that will need replacing if you lose yours, so this can be expensive!)

Check out – we ask all guests to check out by 10.30am.  You are welcome to leave your car in the car park, just let us know if you wish to do so.

Doctor/medical emergency – if you should require the services of a Doctor or Hospital please contact 111.

Emergencies – in case of emergency please phone 999

Dining

Please let us know if you have any special dietary requirements (lactose intolerance, gluten/yeast free, vegan etc) and we will do our best to accommodate your needs.

Breakfast -join us for a selection of freshly cooked and continental breakfasts served in the Dining Room between 8:00am and 9:30am Monday – Friday and between 8:00am and 10:00 am on Saturday and Sunday.

Afternoon tea – Full afternoon teas can be arranged with 24 hours prior notice. Please e-mail info@virigniacourt.co.uk for more information and availability.

The bar – is not permanently manned and is available from 3-8pm, if you would like a drink please ring the bell on the bar. We have a selection of wines, spirits, bottled beers and soft drinks.  Where possible we have sourced local Norfolk products…. something different for you to try which you wouldn’t normally see at home!

Early departures – We understand you may need to cut short your stay, however, we do charge the full amount of your stay.

Housekeeping

Servicing – rooms are serviced upon request on the 4th day of a stay. If you require any additional items at any time during your stay, please ask at reception during breakfast.

Recycling – please keep old newspapers and plastic/glass bottles separate and we will recycle them on your day of departure.

Guest facilities

Safe Facilities – we have safe keeping facilities for guests’ valuables, cash, passports etc. Please ask about this service on check in or during breakfast.

Showers – are thermostatically controlled with an eco-water saving setting. The left-hand setting is for turning the water on and off, the first setting is eco and the second is full blast! The right-hand setting is for the temperature. Turn clockwise to increase the temperature and anti-clockwise to make it cooler!

Hairdryers – These have been removed from rooms but are available from reception for use during your stay.

Toiletries – we have placed a selection of luxury Spa Therapy products from Gilchrist & Soames in your bathroom, including body wash, shampoo and body lotion. We hope you find them refreshing and enjoy using these during your stay with us.

Bathroom mirrors  – To turn on the lights please wave your hand underneath the bottom of the right hand side, there is a built in shaver plug also on the right hand side of the mirror and a demister built into your mirror.

Fruit and decaffeinated teas – there are a selection of fruit and decaffeinated teas available from reception during breakfast – please let us know if you have any special favourites!

Water – the water from your sink taps is perfectly fine to drink. However, if you prefer bottled water, we have large and small bottles of still and sparkling water available to purchase from the bar.

Fans – each room has a desk fan in the cupboard in case it gets too hot! If you use it, please leave it out in the room for a thorough sanitisation clean before the next guest arrives.

Sport and exercise – Cromer is great for outdoor running, cycling, walking and swimming in the sea! Local indoor gyms are available, please ask at reception. If you would like to try surfing or wakeboarding, instructors and equipment is available at the seafront.

TV – Despite the introduction of digital tv Cromer is in one of those unique spots where our television signal is not the best and where weather plays a great part in the quality of your tv picture. Both wintery days and the summer sunshine can affect the tv picture dramatically. All tv’s have Freeview channels accessible via the source button. You will notice that our booster aerial picks up Yorkshire television, this is out of our control!

Mobile phone/USB charging points – each room has at least one plug socket with extra usb charging slots for your phones/devices.

WIFI internet access – is available in all public rooms and bedrooms, free of charge, the password is: henryblogg.  Please check for the strongest signal as the booster signals vary around the hotel.

Cycles – Can be stored outside, please ask for directions. These are left at your own risk.

Restaurants and bars we like:

At weekends we would recommend you book ahead to ensure you can eat at the time and place you like:

  • Bann Thai – Thai restaurant
  • Red Lion – Pub grub
  • The Grove – 2AA rosette dining
  • Indian on the Cliff – traditional Punjabi cuisine
  • The Old Rock Shop Bistro – Good for lunch and afternoon coffee
  • Grey seal – café for coffee and cake
  • Rocket House Café – great views overlooking the beach!
  • Lily-Mai’s – Burgers, Grills and cocktails
  • Wellington Smokehouse – Grills, steaks and seafood
  • No. 1 Fish and Chips – Celebrity owned with great sea views
  • Hot Rocks – cook your own meats and fish dishes
  • Nash Falafel – vegetarian, takeaway daytime only

Nightlife – do enjoy yourselves and have a great time, but please remember there are other guests in the hotel on your return!

Cromer pubs and bars you may want to visit include the following:

  • The Red Lion offers cask ales with lovely sea views
  • The Wellington is a friendly bar with outside seating and usually shows major sporting events
  • The Kings Head also offers outside seating and can offer a younger, livelier atmosphere
  • The Gangway craft beers and cocktails alongside light nibbles

Useful phone numbers: all numbers are 01263 unless otherwise stated.

Taxi numbers

A1 Cabs                                           513371 or 0800 123444

Ace Cabs                                        511749

Country Cars                                  515440 or 0800 731 78 58              

Premier Cars                                  514614

Anytime Taxis                                 839003

Tourist attractions

Blickling Hall                                    738030

Bure Valley Railway                       733858

Felbrigg Hall                                    837444

North Norfolk Railway                              589800

Pavilion Theatre                              512495

Priory Maze                                     822986

Cromer cinema                               513311

Sandringham                                  01553 772675

Sheringham Park                            821429

Thursford                                         01328 878477

Transport

Public Transport Helpline              08706 082608

National Express                                      08705 808080

Sanders Bus/coach services                  712800

National Rail Enquiry Service        08456050600

Coast Hopper                                 01553 776980

Others

Doctors (Cromer Group Practice) 513148 or 514864

Hospital (Cromer No A&E)             513571

Dentist (Cromer)                             515229

Eating Out: Reservations recommended due to Covid 19

  • Bann Thai                              513193
  • Indian on the Cliff                 514276
  • The Grove 512412
  • Red Lion                                514964
  • The Old Rock Shop Bistro   511926
  • Rocket House Café              519126
  • Lily-Mai’s                                511559
  • No. 1 Fish and Chips            515983
  • Hot Rocks                              478561
  • Wellington Smokehouse 511566